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Returns & Exchanges


Return & Exchange Policy

 

We offer free returns and exchanges on any unused, unaltered merchandise within 30 days of the original purchase date. PERSONALIZED ITEMS AND INTERNATIONAL ORDERS ARE FINAL SALE.

Need to make a return or exchange?

Simply click on the link below to begin the process

Begin Return / Exchange

Received something as a gift?

Click on the link above and select the Gift Returns/Exchanges option.

If your product needs to be repaired or you received a defective product, please contact us for assistance.

  • We accept returns postmarked within 30 days of the delivery date.
  • Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
  • Returns must be received in new condition; unused and unaltered. Products that show signs of wear are not eligible for return, exchange, refund, or store credit.
  • Final Sale, personalized and international items cannot be returned, refunded or exchanged.
  • Gift cards cannot be returned or refunded.
  • Original shipping is non-refundable.

Questions? We’re happy to help! Email info@parkerclay.com or call 805.699.5144  


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