Lifetime Guarantee

Our Promise

We’re proud to offer a lifetime guarantee on everything we make, it's a promise. We believe in our products and stand by the quality of craftsmanship, workmanship, and materials in each one. We proudly stand behind this promise, so much so that if at anytime you are not 100% satisfied with one of our products, we will repair or replace it free of charge.

For inquiries about repairs, please fill out the following form and a member of our customer service team will be in touch.

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Our guarantee does not cover general wear and damage caused by accident or by using the item for other than its intended purpose.

This includes:

Animal damage.
Damage caused by mishandling via airline or third party shipping companies.
Extreme wear and third-party alterations made to the item.
Fluctuating fit, abuse of product, and disregard for the product care instructions.

Our guarantee applies to all Parker Clay items purchased by Online, In-store, and by authorized retailers. Please note every item is subject to an evaluation by our Returns Team.