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Parker Clay Rewards: FAQ/Terms and Conditions


FAQ/Terms and Conditions

How Do I Join?

Become a member in two easy ways: visit us in-store or join online by creating an account. If you join in-store and want to view your points balance and rewards activity, please create an online account, then visit the My Rewards tab in your account dashboard.


How do I Earn Points? 

You can earn points in several ways. Receive 1 point for every dollar spent, excluding taxes and shipping costs. 


Action

Points

Limit

Join the Program

100 points

Once

Spend 1$

1 point*

None

Follow on Instagram 

25 points

Once

Follow on Facebook

25 points

Once

Write a Review

50 points

3x/month

Birthday

Depending on tier level*

Once/year

* Log-in to your account to determine tier level and how much is rewarded. 

 

Do Parker Clay gift cards count towards my account?

The individual who purchases the gift card will see the total amount purchased in their VIPurpose account. However, orders placed with a gift card do not count toward the lifetime spend in your account.


What happens to my points if I make a return?

When you return an item, you lose the associated credit you originally earned by buying the item.

If you return an item using a rewards credit you will not get the points you earned for that purchase back, but you will get the reward points that you used to make that purchase back in your account


Do my Points expire? 

No! Your points will not expire. You can use them whenever you like. 

*Please read below for details on expiration of tier level. 


Does my Tier Level expire? 

Rewards points are earned on an on-going basis starting on the date you joined the Program and continuously earned through completing various actions as a registered member of the Program. There is a one-year/365 days point expiration from the date in which you earned points. Your points will expire 365 days after you earned them. Expiration of membership tiers is as follows: at the end of your first year, you will remain in the tier that you reached in your first year for the entirety of your second year, and keep those benefits (e.g., the free shipping threshold). At the end of the second year, your tier for the third year will be based on your points earned in the second year only, and so forth. During the year, you can move up in tiers, but you will not drop below the tier you reached at the end of the previous year for the entirety of that year. However, if, by your anniversary date, you have earned a lower number of points than the tier you were in all year, you may drop to a lower tier based on your point total for that year. The signup date will be known as your “anniversary date.”


How do I redeem a Reward? 

You can use your points to redeem exclusive gifts. Visit the rewards dashboard in your account to see your available points and rewards. Once you are eligible for a reward, you may redeem your points on your account and you will be sent a gift card code to use on any of your future purchases.