FAQ/Product Care


PRODUCT CARE


About Our Materials

Parker Clay prides itself in using only the highest quality Ethiopian leather, internationally esteemed for its natural characteristics. The process by which we hand select and finish our leather allows the coloration and patina of our products to improve over time and with use. Since leather is a natural material, each product can have its own unique characteristics and as such can have slight color, texture, and grain variations.

Leather

To daily care for your leather goods, make sure to protect them against excessive sunlight, dryness, moisture, and heat. To clean them, we recommend using a gentle leather polish or conditioning product to extend their natural life, color, and characteristics. We sell our own specially formulated leather conditioner here.
To minimize damage from spills, wipe the product down as soon as possible with a slightly damp, clean cloth to minimize harsh stain lines. Let product dry completely, then apply polish or leather conditioner to recondition and reshine the surface.

Suede

Do not use leather conditioner on suede products. If stains do occur, use a soft pencil eraser, fine grade sandpaper, or a suede brush to clean stains from your purse. Rub at the stain gently with the eraser until the stain clears. Once it clears, rub down the purse with a clean towel or brush.

Canvas

Our heavy duty canvas products can be cleaned with a damp cloth and a mild soap in the case of any spills or damage. Do not machine wash these products, as the leather components on them will be damaged.

Cotton

Our handspun organic cotton blankets will only get softer with time. Hand or machine wash them as needed in warm water and tumble dry on a low heat setting.
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These are recommended methods of care. Parker Clay is not responsible for any damage incurred while cleaning. When using any leather care product, test in an inconspicuous spot on the item and let dry for at least one hour to ensure no negative reaction before proceeding.


SHIPPING

How long will it take for my order to ship?

We will process and package your order within 1-2 business days, excluding federal holidays. Expedited shipping is available at your expense at the time of checkout. You will receive a tracking number by email with your shipping confirmation once your package has shipped.

My tracking information says my package was delivered, but I can’t find it.

Once a package leaves our warehouse, the postal carrier assumes responsibility to ensure that it is delivered timely and accurately. Parker Clay does not assume responsibility for lost or stolen packages. Please contact your local postal carrier if you are unable to locate your package once it is marked as delivered, or try checking with nearby neighbors.

Do you ship internationally?

International shipping is available at the time of checkout at your expense. The cost varies based on your location and respective custom fees.


GENERAL

I am on the waitlist for a product that is out of stock. How long will it take for it to be back in stock?

We receive shipments from Ethiopia every 4-6 weeks, although the wait time for some products can be longer. Please contact us to inquire about a specific product.

My Parker Clay product needs to be repaired - i.e. a loose rivet, broken strap, etc. Can I send it in for repair? Does Parker Clay perform general leather repairs on other products?

Please contact us if your product needs to be repaired. Including a photo with your inquiry is helpful, if possible. We do not perform general repairs on non-Parker Clay products.

Do you offer gift cards?

Yes! You can purchase a Parker Clay gift card here. It will be emailed to you upon purchase.

Is your leather vegan? How is it dyed?

We do not offer any vegan leather options at this time. Our products are dyed using a combination of all-natural organic vegetable dyes, as well as industry standard chrome dyes. All of the tanneries that we work with are committed to environmentally sustainable practices and the production of leather as a by-product of the livestock industry.

What percentage of Parker Clay’s profits go towards bringing women out of trafficking in Ethiopia?

Rather than an exact percentage, we maintain a long-term partnership with the non-profit Ellilta - Women at Risk to provide social and economic empowerment to vulnerable women in Ethiopia. All of our cotton goods are made by women in the Ellilta program, providing employment and fair wages. Our Co-Founder, Ian, provides pro-bono support to to Ellilta’s team in Ethiopia, in addition to regular financial contributions throughout the year.
By purchasing from Parker Clay, you are joining this partnership and movement. Ellilta has been helping women in Addis Ababa for over 20 years through rehabilitation, counseling, and skills training. Learn more here.

Do you have any other store locations besides in Santa Barbara?

Not yet! There are a few shops in Southern California that carry select Parker Clay products. Contact us to learn more or if you are interested in hosting a Parker Clay pop-up shop!

I am interested in purchasing your products wholesale.

We currently offer wholesale only on a case-by-case basis. Please contact us to inquire about wholesale opportunities.